Terms & Conditions
Shipping Policy
Your order will be shipped free of charge to your door by standard surface courier. We do not ship outside India.
It typically takes one to two business days to process your order after your payment is received.
Once your order has shipped, we will email a shipping confirmation to you, including tracking number(s) if provided by the shipper.
The usual delivery time is between 5-7 days of order received.
Shipping Status and tracking number will be e-mailed to you.
If your order cannot be delivered, the shipping company will leave information of their visit, including a number to call. They will attempt to deliver once more at an agreed time.
Return & Exchange Policy
Cancellation Policy
We believe in helping our customers as far as possible, and has therefore a liberal cancellation policy. Under this policy order can be cancelled before manifest is raised.
Cancellations request will not be entertained if the orders have already been initiated in the process of shipping them. Customers can call customer care and check the delivery status of the product. Customer will also receive status through email.
Refund Policy
Refund of a product is allowed only under the following circumstances:
If the product delivery takes more time than promised (reasons like natural calamities, delay due to the logistics partners, unavailability of the customer, etc are covered under exceptions and a refund will not be entertained under such circumstances), then the customer can cancel the order and the full amount will be refunded back to the customer within 14 working days. We do not take any responsibility of a delay in refund because of the delays made by the bank, calamities or national holidays.
A customer can ask for a refund if the specification of product received is not as per the specifications mentioned in the website or if the product replacement takes more than 14 working days. A refund will not be initiated if the customer is not happy with the look/sound quality of a defect free product, a physical damage not notified within 24 hours of receiving the product, an electrical surge or any damage caused by the user.
Replacement Policy
Replacement can be made if the customer establishes that the product delivered is defective or has a physical damage. In case of receipt of damaged or defective consumer durable items and non durable items please report the same to our Customer Service team by calling 9910810373 and/or by sending an email to sales@penguinsound.in The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 12 hours of receipt of the products. In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of any product defect coming up within the 1st 10 days of invoice date then the product may be replaced basis the nature of the problem, however if the defect is minor then the product will be sent for repair. Any product defect notified after 10 days of invoice will not be eligible for a replacement. A product will not be replaced if the customer is not happy with the look/sound quality of a defect free product, a physical damage not notified within 24 hours of receiving the product, an electrical surge or any damage caused by the user. The customer will be responsible for sending the defective/damaged product to the service Centre and the charges will be borne by the customer itself, however while the product is sent back to the customer the charges will be borne by the merchant.